AI Is Not Enough – How Collaborative Intelligence Enriches Customer Success

Customer Success teams invest in AI to grow revenue, but many wonder why they’re still missing renewals and expansion targets. The reason is simple: AI is not enough. AI is limited by the data it’s fed, and relevant customer data is hidden elsewhere in siloed applications and spreadsheets. Cinchy enables AI to produce Collaborative Intelligence that enriches CSM tools and boosts renewals, GRR, NRR, and revenue.

In this executive primer, gain valuable insights into:

• AI’s unseen challenges, limitations
• How collaborative intelligence maximizes AI’s impact on Customer Success
• How Collaborative Intelligence enriches health scores and customer 360s
• Material benefits, including higher renewals, GRR, NRR, and revenue